SERENITY

Thank you for your purchase. Please enjoy your BBB products. However, if you are not completely satisfied with your purchase for a legitament reason, you may reach out via email BlackBirdBeauty1@gmail.com to retify the situation. Please see below for more information on our return policy.

RETURNS All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS  To return an item, please email customer service at blackbirdbeauty1@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

__________

Attn: Returns

RMA #

__________  

__________, __________  

Return shipping charges will be paid or reimbursed by us. 

REFUNDS After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    The following items cannot be returned or exchanged:

     ●     Faux-Mink Lash Extension Strips   

     ●     Lash Glue   

      ●      Foaming Cleanser

     ●    Covered/uncovered Lash Wand

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

     ●     Sale items are FINAL SALE and cannot be returned.     

 

QUESTIONS  If you have any questions concerning our return policy, please contact us at:

PHONE: (856)823-9338

EMAIL: blackbirdbeauty1@gmail.com 

Last Updated: 2024

Thank you for your purchase. Please enjoy your BBB products.    Domestic Shipping Policy

Shipment processing time

**All orders are processed within 3-5 business days.**

 BBB Shipment scheduling is Monday-Saturday 9am-4pm. Orders do not go out on Sundays or holidays. Please allow for an extra 2 business days of shipment process time during/if company is experiencing high volume of orders. If any delays occur with order shipping you will always be notified immediatetly and contacted via email. However please be advised that order delay is a rare occurance.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method       Estimated delivery time    Shipment cost

FedEx Standard                3-5 business days                      Free

FedEx Two Days                2 business days                       $12.95

FedEx Overnight *            1-2 business days                    $19.95

Shipment confirmation and order tracking

You will receive shipment confimation and order tracking number as soon as order is shipped .

Customs, duties, and taxes

  BlackBird Beauty is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

 BlackBird Beauty is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly at BlackBirdBeauty1@gmail.com to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

** Please contact via email before your order is placed to make sure your country is within BBB online shipping regulations and guidelines..Refunds are aviailable and guaranteed for Beauties who place an online order and are unfortunately outside our guideline of shipment.

Go to "AFTERCARE" tab on website, click "View More" for more detailed info on Lash Maintance that's best for you.

CARE INSTRUCTIONS:

• Always BE GENTLE- be just as gentle removing lashes as you are when applying them.

•  keep away from water and heat 

            - never soak you lashes in any liquid because they can lose their shape.

            - never use heated lash curler on false lash. 

• Remove before going to sleep.

• Gently remove remaining glue from the lashes

• Always place lashes back into original tray to keep clean,keep their shape and protect them.

• Avoid mascara - Mascara, especially waterproof mascara, can damage strip.

          - use as little as possible if necessary on your own lashes before putting on your  BlackBird Beauty  lashes.

• Avoid pulling or tugging on lash strands when removing glue from strip band.